Project Manager (Customer)

At Convergence Group, we’ve spent over 20 years quietly powering some of the UK’s most complex networks — and now we’re growing fast. We’re looking for a Project Manager to take ownership of customer projects across our LAN and WAN portfolio, including Wi-Fi, SD-WAN, and Security, delivering impact at pace and helping shape the way our clients connect and operate.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll be doing as our Project Manager

• Deliver outcomes that matter - Our Project Managers focus on delivering outcomes that support the wider business goals. They drive progress, coordinate stakeholders, and ensure projects move forward while staying aligned with our strategic priorities.
• Understand our solutions - Develop a strong understanding of LAN, WAN, Wi-Fi, SD-WAN, and Security offerings so you can confidently represent our services throughout delivery.
• Own the full project lifecycle - Manage multiple projects in a fast-moving environment, leading each project from initiation to handover. You’ll build clear forecasts and plans, manage budgets, and keep delivery on track using tools like Monday.com and methodologies like Waterfall and PRINCE2.
• Bring people together - Run kick-offs, workshops, and regular updates ensuring stakeholders remain aligned. You’ll confidently present progress to both internal and customers.
• Build trusted relationships - Work closely with customers and cross-functional teams, acting as a supportive, insightful advisor who helps steer delivery in the right direction.
• Solve problems before they grow - Stay ahead of risks, handle challenging conversations when needed, and maintain clear documentation including RAID logs, PID’s, SoW’s and action logs sharp to keep projects moving.
• Maintain governance and control - Follow best-practice processes, uphold governance standards, interpret and validate order forms to ensure alignment with project scope, and manage resources and change requests to keep projects organised and compliant.

What we’re looking for

• 5+ years’ experience delivering complex infrastructure projects within IT or Telecoms environments.
• A proven track record of managing multiple projects and delivering on time and within budget.
• Experience with projects delivering WAN, SD-WAN, LAN, and Wi-Fi solutions.
• Strong understanding of Waterfall, Agile, or hybrid approaches.
• PRINCE2 Practitioner, PMP, MSP or similar (a bonus, not a must).
• Experience in project management tools e.g. Monday.com or MS Project and Excel
• Strong governance, documentation, and reporting skills.
• An understanding of risk, compliance, and regulatory responsibilities.
• Excellent communication skills and able to keep stakeholders aligned, manage expectations, and ensure projects deliver the results the business needs.
• Strong attention to detail and time management
• You thrive in a fast-paced SME environment where priorities can shift quickly.
• Comfortable taking initiative, staying focused on outcomes, and responding with practical solutions are key to success.

What you’ll get

• Salary: £60,000 - £75,000 for experienced A-players.
• Time off: 33 days holiday including bank holidays.
• Benefits: Private Medical, enhanced Pension, Income Protection & Life Assurance.
• Flexibility: Flexible core hours and hybrid working with 2 days a month in the Solihull office.
• Perks: Dog-friendly office - yes, really!

Who Are Convergence Group?

At Convergence Group, we operate free from corporate red tape. As a privately-owned company, we drive bold innovation without the constraints of private equity or external bankers. We’re experts in WAN, LAN, Wi-Fi, and Security solutions, and we stand out by making infrastructure seamless so our customers can focus on what matters most. With rapid growth ahead, we’re looking for exceptional talent — people with the right skills, mindset, and drive to shape the future with us.

Where A-Players Come to Make a Difference

If you’re energised by bringing people, projects, and workstreams together to deliver meaningful outcomes, we want to hear from you. Join a dynamic environment where you’ll take real responsibility, be stretched in your role, and see your contributions recognised. Apply now to make an impact, grow your career, and help define the next chapter of Convergence Group.